Warranty – RealWatches.com
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Tel: 1-800-554-9424

Warranty

 

RealWatches.com Limited Warranty

RealWatches.com provides warranty coverage of generally one year from the date of purchase on all of its brand name watches. Our warranty covers the watch movement and battery replacement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at RealWatches.com. Improper repair or warranty service performed by someone other than RealWatches.com will void this warranty.

RealWatches.com DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. For additional questions concerning warranty service, please contact our Customer Service Department.

 Warranty Service Instructions:

When sending in your watch for warranty service, please include the following:

  • Your name
  • Original invoice number
  • Detailed description of the problem
  • Your return address, phone number and e-mail address
  • Return For Inspection number

All warranty or repairs will be charged a base fee of $10.00 ($39.95 for international customers) for processing the request. You must contact us to obtain a Return For Inspection (RFI) number before sending your watch in for service.

Please pack your watch in its original packing materials for shipping via a reliable, trackable carrier, such as USPS. All shipping costs are your responsibility. For your protection, you should insure your watch for at least its purchase price.