Realwatches.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date with an RFI/Order number. Returns after 30 days are subject to a 20% restocking fee.
RFI Request for Return You must obtain a Return For Inspection (RFI) number. This number will be the same as your order number. We will not accept any returned merchandise without an RFI number.
Contact a Customer Service Specialist by contacting our Toll Free Number 1-800-554-9424 if you have any inquiries on return.
The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
Damaged Box or Damaged Product If you receive damaged or incorrect item(s), contact a Customer Service Specialist no later than 5 business days after receipt. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately.
Following are not returnable Final Sale are considered final sale orders and will not be accepted for return / refund.
Gifts With Purchase Free or discounted items shipped as promotional gifts with purchase must be returned along with the qualifying item in original condition as described in the Standard Return Policy. The retail value of the gifts with purchase not returned with the qualifying item will be deducted from the refund or credit amount.
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way. Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable. (insurance is highly recommended)
Refusal of Delivery If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Realwatches.com. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you.
Incorrect Shipping Address Provided Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.